The template for your customer service representative resume should – above all else – be easy to read and navigate. Look for a simple, well-organized design with plenty of white space for your writing. While using bright colors and decorative graphics may look nice, it’s best to go for a clean template that won’t distract the reader from your resume content.
Don’t worry too much about selecting the most stylish, unique, or colorful template. Hiring managers are most interested in how you handle customer interactions and create a positive experience with their clientele.
Your resume should include all the essential information potential employers need to know about you. From contact info to key skills, this document should have it all. Look at exactly what you should include in your customer service representative resume.
As you write your resume, keep in mind that the ultimate goal of this document is to demonstrate your ability to provide outstanding customer service through effective communication. Potential employers should be able to trust that you’ll handle customer interactions with empathy, integrity, and care.
Next, we’ll show you how to communicate these essential customer service representative abilities throughout your resume and discuss what you can do if you don’t have experience yet.
When writing bullet points for your past jobs, use this space to emphasize what you accomplished instead of the job duties you performed. You can talk about what you did, but use numbers and other data points to show what resulted from carrying out those responsibilities.
If you want to increase your chances of landing an interview, align your resume with each company you apply for. Learn about the organization’s mission and values. Study the job description and speak to the employer’s needs by matching your skills and using keywords.
For instance, suppose a clothing retailer needs a customer service representative who excels in a fast-paced environment. In that case, your resume should include evidence of your ability to juggle processing transactions, assisting customers in-store, and pulling items from inventory.
Give employers a quick look at the skills and abilities that make you qualified for the job. Incorporate hard and soft skills into your list to show you’re a well-rounded candidate. Explore the terms and phrases we’ve collected below to get a good idea of what you could include on your customer service representative resume.
|Hard Skills||Soft Skills|
|Computer software proficiency||Adaptability|
|Multilingual fluency||Conflict resolution|
If you’re wondering how to even start describing your past work in the professional experience section, use action verbs. These words help you get straight to the point and keep your writing concise. You can easily describe what you accomplished with this active language. Here’s a list of action verbs you can use as you write your customer service representative resume:
You can still craft a compelling resume even without any prior customer service experience. Instead of highlighting a long-standing history of work, focus on leveraging other aspects of your background such as: