Customer Service Representative Resume Template Example

What Customer Service Representative Resume Template Should You Use?

The template for your customer service representative resume should – above all else – be easy to read and navigate. Look for a simple, well-organized design with plenty of white space for your writing. While using bright colors and decorative graphics may look nice, it’s best to go for a clean template that won’t distract the reader from your resume content.

Don’t worry too much about selecting the most stylish, unique, or colorful template. Hiring managers are most interested in how you handle customer interactions and create a positive experience with their clientele.

What to Include in a Customer Service Representative Resume

Your resume should include all the essential information potential employers need to know about you. From contact info to key skills, this document should have it all. Look at exactly what you should include in your customer service representative resume.

  • Contact Information. Don’t wait until the end of your resume to give your contact information. List it at the top of your document so hiring managers immediately know who they’re reading about. List your name, phone number, email address, and city of residence. You can also include a LinkedIn profile link if submitting a resume digitally.
  • Profile. As the first paragraph of a resume, the profile section should engage the reader and convince them your application is worth their time. This should be a compelling summary of your current customer service representative career. Provide your job title, years of experience, and key qualifications that align with the role requirements.
  • Work Experience. Listing your most recent and relevant positions, craft a professional experience section emphasizing your career accomplishments. Using bullet points, briefly describe your role and any achievements made during that time. Show employers how you prioritized the customer and what happened as a result.
  • Education. Include all relevant and required educational information. If you hold special credentials relating to customer service, be sure to add those as well. While certifications may not guarantee an interview, they can help you stand out from other applicants.
  • Key Skills. Study the job description for the position you’re applying for and match your own skills with those you find. For example, if a company is looking for a customer service representative who can handle high call volumes, you should highlight skills showing your ability to take calls, solve complex customer issues, and communicate well.

How To Write a Customer Service Representative Resume

As you write your resume, keep in mind that the ultimate goal of this document is to demonstrate your ability to provide outstanding customer service through effective communication. Potential employers should be able to trust that you’ll handle customer interactions with empathy, integrity, and care.

Next, we’ll show you how to communicate these essential customer service representative abilities throughout your resume and discuss what you can do if you don’t have experience yet.

Quantify your experience

When writing bullet points for your past jobs, use this space to emphasize what you accomplished instead of the job duties you performed. You can talk about what you did, but use numbers and other data points to show what resulted from carrying out those responsibilities.

  • “Process an average of 50 policy endorsements per week with meticulous attention to detail, ensuring accuracy and compliance with regulatory standards.”
  • “I’m responsible for processing accurate and compliant policy endorsements weekly.”

Tailor your resume for each application

If you want to increase your chances of landing an interview, align your resume with each company you apply for. Learn about the organization’s mission and values. Study the job description and speak to the employer’s needs by matching your skills and using keywords.

For instance, suppose a clothing retailer needs a customer service representative who excels in a fast-paced environment. In that case, your resume should include evidence of your ability to juggle processing transactions, assisting customers in-store, and pulling items from inventory.

Highlight hard and soft skills

Give employers a quick look at the skills and abilities that make you qualified for the job. Incorporate hard and soft skills into your list to show you’re a well-rounded candidate. Explore the terms and phrases we’ve collected below to get a good idea of what you could include on your customer service representative resume.

Common Hard and Soft Skills for Customer Service Representative

Hard Skills Soft Skills
Computer software proficiency Adaptability
Data entry Communication
Multilingual fluency Conflict resolution
Product knowledge Empathy
Technical troubleshooting Patience

Use common action verbs

If you’re wondering how to even start describing your past work in the professional experience section, use action verbs. These words help you get straight to the point and keep your writing concise. You can easily describe what you accomplished with this active language. Here’s a list of action verbs you can use as you write your customer service representative resume:

Action Verbs
Collaborated Documented
Exceeded Managed
Negotiated Resolved
Streamlined Trained

What if you don’t have experience?

You can still craft a compelling resume even without any prior customer service experience. Instead of highlighting a long-standing history of work, focus on leveraging other aspects of your background such as:

  • Transferable skills gained from volunteer work, sports teams, or school
  • Experience from humanitarian service projects
  • Relevant education, coursework, or certifications
  • Work experience from other industries

Customer Service Representative Resume Template Text Example

Elizabeth Jones
(123) 456-7890
[email protected]
City, State Abbreviation Zipcode


Dedicated Customer Service Representative with five years of experience in the insurance industry delivering top-tier service and support to clients. Consistently achieved a 95% or higher customer satisfaction rating through active problem-solving and tailored insurance solutions. Seeking to leverage my proven track record of exceptional service while navigating complex policies and regulations.

Key Skills

  • Claims processing
  • Communication
  • Empathy
  • Policy administration
  • Teamwork

Professional Experience

Customer Service Representative, Secure Coverage Solutions, Rochester, MN
June 2016 – present

  • Act as the primary point of contact for clients, responding to inquiries, policy changes, and claims promptly and professionally
  • Process an average of 50 policy endorsements per week with meticulous attention to detail, ensuring accuracy and compliance with regulatory standards
  • Collaborate with the underwriting department to assess risk factors, evaluate coverage options, and provide tailored insurance solutions to clients, resulting in a 10% increase in policyholder retention
  • Conduct annual policy reviews, identify cross-selling opportunities, and successfully upsell additional insurance products, contributing to a 15% boost in annual revenue

Office Assistant, Horizon Insurance Group, Minneapolis, MN
March 2014 – May 2016

  • Processed over 200 insurance policies monthly, maintaining an accuracy rate of 98% in documentation, policy issuance, and premium tracking
  • Led the implementation of a new customer relationship management (CRM) system to streamline client communication and data management
  • Reduced scheduling conflicts by 40% through effective schedule organization


High School Diploma, September 2008 – June 2012
Forest Hills High School, Minneapolis, MN


  • Certified Insurance Service Representative (CISR), National Alliance for Insurance Education & Research, 2020
Andrew Stoner

Executive Resume Writer and Career Coach

A resume should be a forward-looking value proposition that showcases your most relevant accomplishments for a target role — not a rear view summary of your previous roles and responsibilities.

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