Customer Success Manager Resume Templates and Examples for 2024

Customer Success Manager Resume Template Example

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Organizations count on a customer success manager (CSM) to do the important work of ensuring their products are serving the client base well. Your CSM resume should show you have the necessary skills to build lasting client relationships and maintain these profitable connections. This guide will show you how to write a resume highlighting your ability to create positive customer experiences while sustaining business growth.

How To Write a Customer Success Manager Resume

As a CSM, you understand the importance of first impressions. Using a modern resume template will help you set a professional tone for your application. Your customer success resume should include these sections:

• Contact information
• Profile
• Key skills
• Professional experience
• Education and certifications

Contact information

Before getting started on your resume, list your best contact information at the top of the document. Make sure everything is current and error-free so hiring managers can easily reach you to set up a CSM interview. Provide your full name, phone number, email address, location, and a link to your online professional profile.

Profile

The profile, sometimes called a summary or objective statement, is the first paragraph of your resume. This is where you present your most compelling qualifications as a CSM. Prioritize the information you don’t want hiring managers to miss, like your job title, years in the field, key specializations, and unique industry credentials.

Key skills

Creating a key skills list is a great way to show hiring managers you’re capable of meeting the demands of the job. As a CSM, you often navigate the space between sales and service. Include those hard and soft skills that enable you to relay important feedback from customers to your internal teams as you work to optimize the user experience (UX).

Common hard and soft skills for customer success managers

Resume writer’s tip: Use strong action verbs

Your role as a CSM is more than simply reacting to customer issues. You’re actively anticipating their needs to address challenges before they become a problem. Action verbs will help you communicate this ability and show you’re a proactive contributor to customer satisfaction. The list below will give you a good idea of the kinds of words you can use as you write your CSM resume:

Professional experience

The customer experience is your focus, and your professional experience section should reflect that. Starting with your most recent position, give a brief overview of your past responsibilities and how your work directly impacted customers. Describe how you collaborated with coworkers, anticipated needs, or took the lead on optimization projects.

Resume writer’s tip: Quantify your experience

Using numbers to describe your previous jobs transforms vague statements into concrete proof of your abilities. This data-driven approach helps hiring managers see the potential value you could bring to their customer success team. You can use dollar amounts, percentages, and other key performance indicators to quantify your duties and past accomplishments.

Resume writer’s tip: Tailor your resume for each application

According to LinkedIn, the job title of CSM is growing on a global scale, increasing by about 3% year over year. However, depending on your area, you could face tough competition. Creating a customized resume for every application you submit is one way to ensure you connect with hiring managers and make a lasting impression.

Get to know the company and position in detail before writing your resume. Identify keywords from the job ad that you can include throughout your document. Match up your own skills, education, and credentials with those mentioned by the employer. If you’re familiar with the specific industry, clientele, or product, share how you navigated common challenges and trends.

What if you don’t have experience?

When applying for your first CSM role, you’ll need a solid strategy for your resume. Keep your focus on instances when you’ve interacted with customers, engaged in sales, or used similar products. Also, highlight the soft skills required for the job, such as cross-functional collaboration, navigating customer complaints, and working under pressure.

Describe times you’ve built customer relationships, closed sales, and followed up afterward. If you’ve had experience onboarding or training customers or even coworkers, mention that as well. By going into detail on the programs and applications you’ve used in previous jobs, you show you can handle things like point-of-sale systems, email, and customer loyalty software.

Education and certifications

Start with your highest academic achievement at the top of the education section, providing the degree type, major, name of the institution, and attendance dates. If your major falls outside the realm of business, consider listing any coursework relevant to the job you’re applying for. Also, include any certifications that display you’ve invested in professional development. CRM software proficiency, customer success training, and industry-specific credentials can help you stand out.

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Andrew Stoner

Executive Resume Writer and Career Coach

Andrew Stoner is an executive career coach and resume writer with 17 years of experience as a hiring manager and operations leader at two Fortune 500 Financial Services companies, and as the career services director at two major university business schools.