Receptionist Resume Template Example

Your receptionist resume should highlight your qualifications, including customer service and administrative skills. Review our example to see what a great receptionist resume looks like and get tips for leveling up your resume.

How To Write a Receptionist Resume

As a receptionist, your resume must demonstrate to potential employers you can provide exceptional attention to detail. Your receptionist resume must have these sections:

  • Contact information
  • Profile
  • Key skills
  • Professional experience
  • Education and certifications

Contact information

Give your full name, phone number, email address, location, and a link to your online professional profile. Ensure your contact information is current so potential employers can contact you for an interview.

Example:

Your Name
(123) 456-7890
[email protected]
LinkedIn | Portfolio
City, State Abbreviation Zip Code

Profile

In about two to three sentences, summarize your professional background, relevant skills, and experience as a receptionist. Emphasize your strengths in administration and customer service while integrating keywords from the job description to show you’re a good match for the position.

Key skills

Employers look for both hard and soft skills when hiring receptionists because they want to ensure the candidate has the necessary knowledge to handle data entry, as well as the attention to detail to handle various tasks effectively. Demonstrate you have a well-rounded skill set that makes you an ideal candidate for the position.

Common hard and soft skills for receptionists

Hard Skills Soft Skills
Administrative skills Attention to detail
Data entry Customer service
Knowledge of office software, such as Microsoft Office or Google Suite Efficiency
Typing Reliability
Use of office equipment (phone systems, copiers, fax machines) Initiative

Resume writer’s tip: Use common action verbs

Action verbs add impact to your experience section, but it’s easy to run short during the resume-building process. In a receptionist resume, you can also become redundant by overusing words like “answered” or “handled.” When writing your resume, use concise language, avoid the passive voice, and vary your action verbs.

Here is a list of common action verbs for receptionist resumes:

  • Coordinated
  • Directed
  • Maintained
  • Operated
  • Prepared
  • Resolved
  • Responded
  • Scheduled
  • Transferred
  • Welcomed

Professional experience

In your work history section, list your most relevant experiences. Related jobs and school projects can be mentioned here. Create bullet points under each experience to list your duties and achievements. How many customers did you serve? How are you on a team?

Receptionist, KMH Hospitality Group, New York, NY
October 2019 – present

  • Assists with guest reservations at four fine dining restaurants
  • Created a new scheduling platform that improved reservation efficiency and boosted guest satisfaction by 32% based on surveys
  • Maintains office calendar for on-site and off-site meetings and events
  • Manages all incoming and outbound correspondence by phone, email, text, fax, and courier
  • Files and organizes vendor contracts and essential office paperwork
  • Developed a Spanish phone system menu and online reservations platform

Front Desk Agent, AmeriMedical Group, Philadelphia, PA
June 2015 – October 2019

  • Greeted and checked in an average of 35 to 40 patients per day
  • Reduced paper waste by 17% by implementing digital systems for waivers and essential patient forms
  • Scheduled and confirmed appointments via phone, email, and text
  • Maintained physical and digital records, complying with the Health Insurance Portability and Accountability Act (HIPAA)
  • Performed accurate data entry
  • Maintained the patient waiting area and greeted patients

Resume writer’s tip: Quantify your experience

Quantifying your experience as a receptionist on your resume can make your accomplishments and skills more tangible and impressive to potential employers. Here’s how to effectively quantify your cashier experience:

Check out our example for a better idea of how to do this:

Do

  • Achieved a 99% accuracy rate in guest reservations

Don’t

  • I was responsible for helping customers each day.

What if you don’t have experience?

If you are pursuing a career as a receptionist but do not yet have job experience, there is no need to worry. There are several ways to make up for the lack of experience and still make a strong impression on the hiring manager.

Here are some tips:

  • Be honest about your lack of experience: Be upfront that you don’t have any direct receptionist experience. Explain why you’re interested in the role and how you plan to learn.
  • Emphasize your soft skills: Reliability, efficiency, and attention to detail are highly valued soft skills in the retail industry. Emphasizing these skills can help demonstrate your potential as a receptionist.
  • Highlight your transferable skills: You may have developed skills in other jobs or activities that can be applied to the role. If you’ve worked in customer service, you likely have experience dealing with people and being detail-oriented.
  • Take relevant courses or training: Consider taking classes or training programs to help you develop relevant skills for the role. For example, you could take a course in customer service or data entry.
  • Write a strong cover letter: This can help you stand out from other applicants. Use it as an opportunity to explain why you’re interested in the role and how your skills and experience make you a good fit for the position.

Education and certifications

Even if you haven’t graduated yet, list your degree in your education section. You can provide the expected graduation date so hiring managers know when you’ll be finished with school.

If you’ve earned any related certifications, include those as well. Anything to help set you apart from other candidates is great.

Education

Bachelor of Science (B.S.), Hospitality Management September 2011 – June 2015
Temple University, Philadelphia, PA

Certifications

  • Microsoft Office Specialist, Microsoft, 2016
  • Certified Business Officer, Management and Strategy Institute, 2020

Receptionist Resume Template Text Example

Your Name

(123) 456-7890
[email protected]
LinkedIn | Portfolio
City, State Abbreviation zip code

Profile

Welcoming receptionist with more than six years of experience managing administrative affairs and front-desk tasks at a multi-location hospitality group and family medical office. Fluent in Spanish and a Certified Business Officer by the Management and Strategy Institute. Track record for efficient scheduling and spotless client satisfaction surveys.

Key Skills

  • Data entry
  • Effective problem-solver
  • Knowledge of office software, such as Microsoft Office or Google Suite
  • Works well under pressure

Professional Experience

Receptionist, KMH Hospitality Group, New York, NY
October 2019 – present

  • Assists with guest reservations at four fine dining restaurants
  • Created a new scheduling platform that improved reservation efficiency and boosted guest satisfaction by 32% based on surveys
  • Maintains office calendar for on-site and off-site meetings and events
  • Manages all incoming and outbound correspondence by phone, email, text, fax, and courier
  • Files and organizes vendor contracts and essential office paperwork
  • Developed a Spanish phone system menu and online reservations platform

Front Desk Agent, AmeriMedical Group, Philadelphia, PA
June 2015 – October 2019

  • Greeted and checked in an average of 35 to 40 patients per day
  • Reduced paper waste by 17% by implementing digital systems for waivers and essential patient forms
  • Scheduled and confirmed appointments via phone, email, and text
  • Maintained physical and digital records, complying with the Health Insurance Portability and Accountability Act (HIPAA)
  • Performed accurate data entry
  • Maintained the patient waiting area and greeted patients

Education

Bachelor of Science (B.S.), Hospitality Management September 2011 – June 2015
Temple University, Philadelphia, PA

Certifications

  • Microsoft Office Specialist, Microsoft, 2016
  • Certified Business Officer, Management and Strategy Institute, 2020