General (Universal) Resume Template Example

A good general resume template has all of the basic sections and a plug-and-play format. You should be able to fill in your information in a few minutes and have a resume that’s ready to send out. These designs should be simple and well-organized to appeal to a variety of industries. Stay away from anything with bold colors or intricate fonts, which can distract from your qualifications and make it harder for a hiring manager to skim.

How To Write a General (Universal) Resume

Your resume should include these sections:

  • Contact information
  • Profile
  • Key skills
  • Professional experience
  • Education and certifications

Contact information

Your contact information goes at the top of the resume, preferably in the header. It should include your name, email address, and phone number at a minimum. If you have a relevant LinkedIn account or link to a profile of your work, include this as well.


This is a short summary of your skills, experience, and qualifications. Include your job title, how many years of experience you have, and any skills listed as must-haves in the job description.

Key skills

Include your technical and professional skills in a bulleted list that’s easy for a hiring manager to skim. A general resume may benefit from a few smaller lists, such as software proficiencies, programming languages, and customer relationship management (CRM) platforms — if you want to include various skills.

Common hard and soft skills for a general (universal) resume

Hard Skills Soft Skills
Accounting Adaptability
Computer engineering Communication
Digital marketing Customer service
Inventory management Emotional intelligence
Linux Relationship building

Resume writer’s tip: Use common action verbs

Hiring managers have to read through dozens and sometimes hundreds of resumes, and it doesn’t take long for every application to sound the same. Ensure your resume stands out by choosing strong action verbs that highlight your skills and mimic the language used in the job description.

For example, if the job description lists “training employees” as a job duty, including action verbs like “trained” and “mentored” shows you have these skills. Here are some examples of strong action verbs for general resumes:

Action Verbs
Advised Conducted
Consulted Created
Developed Investigated
Mentored Researched
Spearheaded Supported

Professional experience

This will be the largest section on a general resume. It shows you have a professional work history, and each job entry has a bulleted list of accomplishments and responsibilities. Make sure to review this section with each application and change the wording and which accomplishments you’re highlighting to match the position.

Resume writer’s tip: Quantify your experience

A key part of your resume is showing the hiring manager how you can be a solution to their problems. Using metrics in your resume to show the impact of your accomplishments keeps the focus on how you can benefit an employer.

For example, if you’re highlighting your ability to deliver a top-notch customer experience, show the impact this had through metrics. This could include an increase in successful upsells or higher customer satisfaction ratings. Time and money are two of the most valuable things to an employer, so focus on how your actions affected these two factors.

Check out our example of how to do this:

  • “Administered medications to an average of 10 patients per shift with 100% accuracy.”
  • “I was responsible for giving patients their assigned medications.”

Resume writer’s tip: Tailor your resume for each application

This may seem counterintuitive when you’re creating a universal resume, but there’s no getting around customizing your resume to each position. A general resume can provide a framework that’s 90% ready, but taking the extra time to tailor your resume makes it more likely you’ll impact the hiring manager and get an interview.

To customize your resume, look through the job description and identify the skills and qualifications most important to the hiring manager. Ensure these make it into your resume by tweaking your wording or changing the order of things. For example, if you have “point-of-sale (POS) systems” as a skill and the job description notes the company uses Toast, changing it to the specific program can improve your chances.

What if you don’t have experience?

Whether you’re applying for your first job after graduation or changing careers, it is possible to create a quality resume even if you don’t have years of experience in the industry. Highlight the work experience you do have. A strong work history shows reliability, dedication, and work ethic, even if it’s in a different field.

Include a list of skills that are transferable across industries and that focus on your trainability. For example, using terms like “self-starter” and “team player” can let a hiring manager know you’re willing to learn on the job.

Education and certifications

List your highest level of education, including major, institution, and graduation date. This section is also where you list other credentials like certifications or licenses.

General (Universal) Resume Template Text Example

Dorothy Rivera
(123) 456-7890
[email protected]
LinkedIn | Portfolio
City, State Abbreviation ZIP code


Energetic and personable team leader with over six years of experience in the coffee industry. Skilled in latte art and roasting techniques and working in a fast-paced, high-volume environment. Dedicated customer service professional, successfully leading a team of five baristas with a 98% overall customer satisfaction rating. Contributed to the No. 1 sales ranking in the district.

Key Skills

  • Customer service
  • Espresso preparation
  • Inventory management
  • Latte art
  • POS systems
  • Employee training

Professional Experience

Team Leader, Starbucks, Tucson, AZ
June 2021 – present

  • Led a team of five baristas, with an average of 300 customers per shift and 99.5% order accuracy
  • Organized monthly coffee education workshops to increase barista knowledge and engage customers
  • Motivated baristas to connect with customers, increasing customer satisfaction and upselling opportunities by 20%

Barista, Starbucks, Tucson, AZ
August 2017 – May 2021

  • Developed signature drink for Main Street location, which accounted for 20% of overall sales in its first month
  • Received 90% customer satisfaction scores on post-sale survey
  • Won second place in district latte art competition


Bachelor of Arts in Business, August 2016 – May 2020
The University of Arizona, Tucson, AZ


  • Certified Food Handler, ServSafe, 2016
Andrew Stoner

Executive Resume Writer and Career Coach

Andrew Stoner is an executive career coach and resume writer with 17 years of experience as a hiring manager and operations leader at two Fortune 500 Financial Services companies, and as the career services director at two major university business schools.

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